Contact Us
If you need to call us we are open 24 hours 7 days a week or drop us an email at the addresses provided below.
Phone
Technical Support
1800 265 265*
8am to 8pm ( Mon-Fri)
9am to 5pm (Sat & Sun)
Sat & Sun between 5pm to 11pm leave your name and number and we will get back to you within 24 hours

Customer Service, Billing & Sales
1800 265 265*
8am to 8pm ( Mon-Fri)
9am to 5pm (Sat & Sun)

Overseas callers: +(61 3) 9923 4861^
Mail
Primus Online Pty Limited
PO Box 631
Collins Street West
Melbourne, Vic 8007
Australia

Be sure to address your mail to Primus-AOL Member Services
E-mail
Please send any technical enquires to the email address below.
help@primusonline.com.au

For any billing enquires please use the email address below.
customerservice@primusonline.com.au

For any sales equiries please use the email address below.
sales@primusonline.com.au

Note: For account cancellations, please call us on 1800 265 265 between 8am and 8pm, weekdays.
Media Inquiries
Ph: + (61 3) 9923 3000
Fax: + (61 3) 9923 3360
Employment Inquiries
Jobs at Primus-AOL
*Higher rates apply from mobile and public phones
^International call charges apply